Job Description
Join Horizon Solutions Group, a leader in customer experience innovation, and transform your career with our flexible part-time opportunities in Kansas City, MO. We empower our team members to achieve work-life balance through customizable schedules while delivering exceptional service. As a Customer Experience Specialist, you'll become the heart of our operations, connecting with valued clients and resolving inquiries with professionalism and care. Enjoy competitive pay, comprehensive training, and a supportive culture that values your contributions.
This position offers hybrid flexibility with 3 on-site days per week and 2 remote days, allowing you to tailor your work environment to maximize productivity. Our Kansas City hub features modern amenities and a collaborative atmosphere, while remote work provides the comfort of home office settings. We're committed to fostering an inclusive workplace where diverse talents thrive.
Responsibilities
- Deliver exceptional customer service through phone, email, and chat channels
- Resolve product inquiries and technical issues efficiently
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to enhance service quality
- Identify opportunities for process improvements
- Meet monthly performance metrics for resolution times and satisfaction
- Participate in ongoing training programs to expand expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with CRM software and Microsoft Office Suite
- Strong communication and problem-solving abilities
- Flexibility to work evenings and weekends as needed
- Ability to adapt to changing priorities
- Valid Kansas City area driver's license (for occasional client visits)