Job Description
Join our vibrant team at Urban Retail Group, where we transform shopping experiences into memorable journeys! We're seeking a dynamic Part-Time Customer Experience Specialist to deliver exceptional service at our flagship location in Los Angeles. This role offers flexible scheduling (20-25 hours/week) and the opportunity to work with premium brands in a fast-paced retail environment.
As a key member of our customer-first team, you'll create lasting impressions through personalized service, product expertise, and problem-solving skills. Perfect for students or professionals seeking supplemental income with growth potential into full-time roles.
Responsibilities
- Deliver outstanding customer service through consultative selling and product knowledge
- Process transactions accurately while maintaining loss prevention standards
- Operate POS systems and handle returns/exchanges with efficiency
- Collaborate with visual merchandising team to maintain store aesthetics
- Assist in inventory management and stock organization
- Resolve customer inquiries with empathy and professionalism
- Participate in product training sessions to stay current on trends
Qualifications
- 1+ years retail or customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to work weekends, evenings, and holidays
- Basic math proficiency and cash handling experience
- High school diploma or equivalent required
- Proficient with POS systems and mobile devices
- Strong attention to detail and organizational skills
- Positive attitude and team collaboration mindset