Job Description
Join Charlotte's premier lifestyle destination as a Part-Time Customer Experience Specialist! We're seeking energetic professionals to deliver exceptional service while enjoying flexible scheduling. This role offers perfect work-life balance with evening and weekend shifts in our vibrant downtown location. Gain valuable retail experience while representing a brand committed to community engagement and sustainable practices.
As a key member of our guest relations team, you'll create memorable shopping experiences through personalized assistance and product expertise. This position includes competitive hourly pay, employee discounts, and opportunities for advancement within our growing retail ecosystem.
Responsibilities
- Deliver personalized customer service through product knowledge and solution-oriented communication
- Process transactions accurately while maintaining cash drawer accountability
- Assist visual merchandising team with floor sets and promotional displays
- Operate POS systems and maintain organized stockroom inventory
- Resolve customer inquiries with empathy and problem-solving skills
- Contribute to store cleanliness and safety standards compliance
- Participate in seasonal training programs to enhance product expertise
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Strong verbal communication and interpersonal skills
- Basic proficiency with POS systems and Microsoft Office Suite
- Ability to work flexible schedule including weekends and holidays
- Valid North Carolina driver's license for occasional vendor pickups
- Must pass background check and drug screening
- Commitment to diversity and inclusion principles