Job Description
Join our dynamic retail team at Urban Retail Partners! We're seeking a passionate Part-Time Customer Experience Specialist to elevate our premium shopping experience in Downtown Boston. This role offers flexible hours (20-25 hrs/week) and the opportunity to work with luxury brands in a vibrant urban environment. If you thrive in fast-paced settings and excel at creating memorable customer interactions, apply now to become part of Boston's premier retail destination!
Responsibilities
- Deliver exceptional in-person customer service through personalized product consultations
- Process transactions accurately using POS systems while maintaining security protocols
- Manage inventory and merchandise presentation in high-traffic retail environments
- Collaborate with team members to achieve daily sales targets and KPIs
- Resolve customer inquiries promptly and escalate complex issues appropriately
- Assist with visual merchandising and store maintenance standards
- Participate in product knowledge training to stay current on brand offerings
Qualifications
- 1+ years retail or customer service experience preferred
- Strong interpersonal communication and problem-solving skills
- Proficiency with POS systems and retail technology
- Flexible availability including evenings, weekends, and holidays
- Ability to stand for extended periods and lift up to 25 lbs
- Detail-oriented with strong organizational abilities
- High school diploma or equivalent required
- Valid Massachusetts driver's license (if handling store deliveries)