Job Description
Join our dynamic team at Sunshine Hospitality Group, where we create unforgettable guest experiences along Florida's stunning coastline. We're seeking a passionate Part-Time Customer Experience Specialist to deliver exceptional service at our premier beachfront location. This role offers flexible scheduling perfect for students, professionals, and retirees seeking work-life balance in Miami's vibrant tourism scene.
Enjoy competitive hourly pay, complimentary beach access, and opportunities for professional growth within our expanding hospitality brand. Our supportive environment values creativity and customer-centric thinking, making this ideal for individuals who thrive in fast-paced, guest-focused settings.
Responsibilities
- Deliver personalized service to high-end clientele through attentive communication and anticipatory problem-solving
- Manage guest inquiries via multiple channels (in-person, phone, email) with professionalism and cultural sensitivity
- Coordinate seamless experiences including reservations, special requests, and VIP arrangements
- Maintain detailed guest profiles to deliver personalized future interactions
- Collaborate with cross-functional teams to ensure operational excellence
- Utilize property management systems to track preferences and feedback
Qualifications
- Minimum 1 year experience in luxury hospitality, retail, or customer service roles
- Exceptional communication skills in English; Spanish fluency highly valued
- Proficiency with CRM systems and digital reservation platforms
- Flexible availability including weekends, holidays, and evening shifts
- Ability to thrive in fast-paced environments while maintaining composure
- Valid Florida driver's license with clean driving record (for occasional errands)
- Associate degree or equivalent hospitality certification preferred