Job Description
Join TechHub Solutions as a Part-Time Customer Experience Specialist and become the face of our cutting-edge tech services! We're seeking passionate individuals to deliver exceptional support while working flexible hours in our vibrant downtown Dallas hub. Enjoy competitive pay, professional development opportunities, and a collaborative environment where your contributions matter. Perfect for students, career changers, or those seeking supplemental income. Apply today and grow with us!
Responsibilities
- Deliver outstanding in-person and virtual customer support for our smart home technology suite
- Process transactions using our proprietary CRM system with 99% accuracy
- Resolve technical inquiries through step-by-step troubleshooting and clear communication
- Collaborate with cross-functional teams to enhance service protocols
- Document interactions and maintain detailed customer records
- Contribute to weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or technical support experience
- Proficiency with POS systems and basic software troubleshooting
- Exceptional communication skills in English (bilingual Spanish a plus)
- Flexible availability including evenings and weekends
- Strong problem-solving abilities with a customer-first mindset
- Valid Texas driver's license (occasional client site visits required)