Job Description
Join our dynamic team at Capital Connect Services as a Part-Time Customer Experience Specialist in Washington DC! We're urgently seeking energetic professionals to deliver exceptional service with flexible scheduling options. This role offers the perfect blend of remote and in-person work, allowing you to maintain work-life balance while making a meaningful impact. If you thrive in fast-paced environments and excel at building client relationships, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Update and maintain accurate client information in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to process improvement initiatives
- Adhere to all company policies and regulatory requirements
Qualifications
- Minimum 1 year customer service experience in a professional setting
- Exceptional verbal and written communication skills
- Proficiency with CRM software (Salesforce experience preferred)
- Strong problem-solving abilities with attention to detail
- Ability to work independently and manage time effectively
- Flexibility to work evenings/weekends as needed (15-25 hours/week)
- Valid authorization to work in the United States