Job Description
Join our dynamic team at Nexus Retail Solutions as a Part-Time Customer Experience Specialist in the heart of San Jose! We're seeking enthusiastic individuals to deliver exceptional service while advancing their careers in a thriving tech hub. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a supportive environment. Perfect for students, career changers, or those seeking work-life balance. Apply today to become part of our award-winning customer service culture!
Responsibilities
- Deliver outstanding customer support via phone, email, and in-person interactions
- Resolve product inquiries, order issues, and service complaints with empathy and efficiency
- Maintain accurate customer records and transaction data in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Identify upsell opportunities to enhance customer satisfaction and company revenue
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or retail experience
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with a solutions-oriented mindset
- Ability to work evenings/weekends (20-25 hours/week)
- Bilingual (Spanish/English) candidates highly encouraged to apply