Job Description
Join our dynamic team at Heartland Retail Solutions and deliver exceptional customer experiences! We're seeking a passionate Part-Time Customer Experience Specialist to support our growing client base in Kansas City. This role offers flexible scheduling (20-25 hours/week) and the opportunity to make a tangible impact in a collaborative environment. Perfect for students, career changers, or professionals seeking work-life balance.
Our ideal candidate thrives in fast-paced settings, values teamwork, and possesses a natural flair for problem-solving. Enjoy competitive pay, comprehensive training, and a supportive culture that celebrates innovation and growth.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve product inquiries and service issues with empathy and efficiency
- Process transactions accurately using our CRM and point-of-sale systems
- Collaborate with cross-functional teams to improve customer satisfaction metrics
- Document interactions and maintain detailed customer records
- Identify upsell opportunities to enhance client relationships
- Participate in ongoing training to stay updated on products/services
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 1+ years customer service or retail experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work flexible hours including weekends
- Detail-oriented with strong organizational skills
- Positive attitude and resilience in challenging situations
- Valid driver's license (occasional local travel required)