Job Description
Join Urban Retail Group's dynamic team as a Part-Time Customer Experience Specialist in the heart of San Francisco. We're seeking passionate individuals to deliver exceptional service in our flagship boutique while supporting our digital-first retail strategy. This flexible role offers 20-25 hours/week with competitive pay and growth opportunities within our expanding retail network. Perfect for students, parents, or professionals seeking work-life balance in California's vibrant retail scene.
Responsibilities
- Deliver personalized customer service through in-store and digital channels
- Manage inventory and merchandising tasks to maintain visual excellence
- Process transactions and resolve customer inquiries with empathy
- Collaborate with team members to achieve sales targets
- Utilize CRM systems to track customer preferences and interactions
- Support seasonal promotions and special events
- Maintain cleanliness and safety standards in the retail space
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or retail experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with POS systems and basic retail software
- Availability to work weekends and holidays (16-20 hours/week minimum)
- Strong attention to detail and organizational abilities
- Ability to stand for extended periods and lift up to 25 lbs