Job Description
Join our award-winning customer experience team at Nexus Retail Solutions! We're seeking passionate individuals to deliver exceptional service to our growing UK clientele. This flexible part-time role offers weekday and weekend shifts with competitive pay and career growth opportunities. Perfect for students, parents, or professionals seeking work-life balance. Enjoy our vibrant downtown Edinburgh location with modern facilities and a supportive team environment. Training provided!
Responsibilities
- Deliver personalized customer support across multiple channels (in-person, phone, email)
- Resolve inquiries efficiently with empathy and professionalism
- Process transactions accurately using our POS system
- Collaborate with team to maintain store presentation and inventory
- Actively promote loyalty programs and upsell opportunities
- Document customer feedback for service improvement initiatives
- Adhere to all UK retail compliance and safety standards
Qualifications
- Minimum 6 months customer service or retail experience
- Strong communication and interpersonal skills
- Proficiency with digital tools and POS systems
- Ability to work flexible shifts including weekends
- Valid UK work authorization required
- Basic math and cash handling proficiency
- Positive attitude with problem-solving mindset
- Experience in fast-paced retail environments preferred