Job Description
Join Urban Retail Group as a Part-Time Customer Experience Specialist in Philadelphia! We're seeking passionate individuals to deliver exceptional service in our vibrant downtown flagship store. This flexible role (20-25 hrs/week) offers competitive pay and opportunities for growth within our innovative retail environment. Perfect for students, career changers, or those seeking supplemental income in one of America's most dynamic cities.
Why Join Us?
- Industry-leading hourly wages with performance incentives
- Comprehensive training and development programs
- Employee discounts and exclusive wellness benefits
- Collaborative, inclusive team culture
Responsibilities
- Deliver personalized customer service across all store touchpoints
- Process transactions using POS systems while maintaining accuracy
- Manage inventory and visual merchandising standards
- Resolve customer inquiries with empathy and efficiency
- Collaborate with cross-functional teams during peak hours
- Contribute to store cleanliness and safety protocols
- Participate in seasonal promotional campaigns
Qualifications
- High school diploma or equivalent (students encouraged)
- 1+ years customer service or retail experience preferred
- Proficiency with digital tools and POS systems
- Strong communication and problem-solving abilities
- Flexibility to work evenings/weekends/holidays
- Basic math and cash handling skills
- Ability to stand for extended periods
- Philadelphia residency preferred (not required)