Job Description
Join Our Team in Cleveland, Ohio
Are you a motivated individual looking for a flexible part-time opportunity with a leading retail brand? Horizon Retail Group is currently seeking a Part-Time Customer Experience Associate to join our vibrant team in Cleveland. We pride ourselves on delivering exceptional service and fostering a supportive work environment for our employees.
As a part-time associate, you will play a crucial role in ensuring our customers have a seamless shopping experience. If you are organized, friendly, and eager to grow your career in retail, we want to hear from you!
Responsibilities
- Customer Engagement: Greet and assist customers with a friendly demeanor, answering inquiries about products and services.
- Transaction Management: Process sales transactions accurately and efficiently using the point-of-sale system.
- Inventory Support: Assist with inventory organization, restocking shelves, and maintaining a tidy sales floor.
- Problem Resolution: Address customer complaints or issues promptly and escalate complex matters to management when necessary.
- Feedback Collection: Gather customer feedback and share insights with the store manager to improve service quality.
Qualifications
- Education: High school diploma or equivalent required; some college preferred.
- Experience: Previous retail or customer service experience is a plus but not mandatory.
- Skills: Strong verbal communication skills and the ability to interact professionally with a diverse customer base.
- Availability: Must be available to work evenings, weekends, and holidays as required by business needs.
- Technical Proficiency: Basic computer skills and comfort with POS systems.