Job Description
Are you a detail-oriented problem solver looking for a flexible opportunity?
Streamline Technologies is seeking a dedicated Night Shift Technical Support Specialist to join our growing team in Minneapolis, MN. If you enjoy troubleshooting technical issues and helping users navigate complex systems, we want to hear from you.
Our night shift offers a quiet work environment and a unique schedule that fits perfectly with those who are naturally nocturnal or looking to balance work with daytime commitments.
Why Choose Streamline Technologies?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Schedule: Full-time and part-time night shift openings available.
- Modern Environment: Work in a state-of-the-art facility with top-tier equipment.
We are looking for a reliable individual who can maintain high standards of service even during the late hours.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and chat during night hours.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Log and track all support tickets in our CRM system, ensuring accurate documentation.
- Escalate complex technical issues to senior engineers when necessary.
- Maintain a high level of customer satisfaction by providing clear, jargon-free explanations.
- Assist in the maintenance and update of internal knowledge base articles.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Proven experience in a Help Desk or Technical Support role (night shift experience is a plus).
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Customer-centric mindset with a focus on problem-solving.