Job Description
We are looking for a dedicated Night Shift Part-Time Support Specialist to join our growing team in Seattle, WA. If you thrive in a quiet environment and enjoy solving complex technical puzzles, this is the perfect opportunity for you.
At Nexus Tech Solutions, we pride ourselves on delivering 24/7 excellence. We are seeking a reliable, self-motivated individual to cover our night operations, ensuring our clients have seamless access to their technology without interruption. This role offers a unique work-life balance opportunity with competitive pay and flexible scheduling.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via chat and email during night shifts.
- Monitor system performance and troubleshoot hardware/software issues in real-time.
- Document all support tickets, resolutions, and network logs in our internal knowledge base.
- Conduct routine security checks and software updates during off-peak hours.
- Maintain a professional and empathetic demeanor when communicating with remote clients.
- Collaborate with the day-shift team to ensure seamless handover of critical issues.
Qualifications
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM or 11:00 PM – 7:00 AM).
- High school diploma or GED; Associate’s degree in IT, Computer Science, or a related field preferred.
- Proven experience in customer support, helpdesk, or technical support roles.
- Strong problem-solving skills with the ability to work independently with minimal supervision.
- Reliable high-speed internet connection is mandatory for remote work.
- Basic knowledge of networking protocols, operating systems, and troubleshooting tools.