Job Description
Are you a night owl looking for a rewarding career without sacrificing your day? Apex Tech Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our elite team in Fort Worth, TX. We offer competitive pay, a comprehensive benefits package for eligible employees, and a flexible schedule designed to fit your lifestyle.
In this pivotal role, you will be the first line of defense for our clients, ensuring technical stability and user satisfaction during our peak operational hours. If you have a passion for technology and thrive in a dynamic environment, we want to hear from you.
Responsibilities
- Provide tier-one technical support via phone, chat, and email during the night shift.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Log and track all support tickets in our advanced CRM system.
- Collaborate closely with the day-shift engineering team to escalate and resolve complex issues.
- Ensure 100% uptime and maintain high customer satisfaction metrics.
- Stay updated on the latest industry trends and internal tech stacks.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- 1+ years of experience in IT support, helpdesk, or customer service roles.
- Must be available to work night shifts (10:00 PM - 6:00 AM).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Familiarity with remote access tools, VPNs, and basic networking concepts.