Job Description
Welcome to Horizon Digital Services, a premier provider of cloud-based solutions. We are currently seeking a highly motivated Night Shift IT Support Specialist to join our elite remote team. This is a unique opportunity for night owls to leverage their technical skills in a flexible, premium work environment.
The Role:
As a Night Shift Support Specialist, you will be the first line of defense for our clients during critical hours. You will troubleshoot technical issues, manage support tickets, and ensure our infrastructure remains stable while the rest of the world sleeps.
Why Apply?
- Flexible Hours: Enjoy a 10 PM to 6 AM schedule with the option for 4-on/3-off shifts.
- Competitive Package: Earn between £19,000 and £24,000 per annum.
- Premium Culture: Work with a forward-thinking team that values work-life balance.
- Modern Tech Stack: Access to the latest cloud tools and remote infrastructure.
If you are a night owl who thrives in a quiet, focused environment, we want to hear from you.
Responsibilities
- Monitor and triage incoming technical support tickets via Zendesk and Slack during night hours.
- Resolve hardware and software incidents for remote clients with a focus on 100% first-contact resolution.
- Document all troubleshooting steps and resolutions in our internal knowledge base.
- Perform routine system health checks and patch management to prevent downtime.
- Collaborate with day-shift teams to ensure seamless handovers and clear communication.
- Escalate complex issues to senior engineers when necessary, providing detailed technical context.
Qualifications
- Minimum of 1 year of experience in IT support, help desk, or customer service.
- Availability to work a permanent night shift (10:00 PM - 06:00 AM).
- Strong knowledge of Windows, macOS, and basic networking concepts.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision in a remote setting.
- Problem-solving mindset with a patient and empathetic demeanor.