Job Description
Are you looking for a flexible part-time role that fits your night owl lifestyle? Apex Support Solutions is urgently hiring Night Shift Customer Support Specialists in Austin, TX. We are committed to providing exceptional service to our clients 24/7 and are looking for dedicated individuals to join our night team.
As a Night Shift Specialist, you will be the first point of contact for our valued customers, resolving inquiries and ensuring their satisfaction. We offer a competitive hourly rate, a flexible schedule, and a supportive work environment. If you thrive in a fast-paced setting and want to work from the comfort of your home or our office, apply today!
Why Join Us?
- Flexible Schedule: Choose your shifts to fit your lifestyle.
- Competitive Pay: Earn $18-$25/hour depending on experience.
- Remote Work Option: Work from the comfort of your home (or office).
- Benefits: Health, dental, and vision insurance available for full-time hours.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during night shifts.
- Resolve complex customer issues with patience, empathy, and accuracy.
- Document all interactions and customer feedback accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity and issue resolution.
- Adhere to all company policies, procedures, and safety protocols.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in customer service, call centers, or technical support is a plus.
- Must be available to work night shifts, weekends, and holidays.
- Strong verbal and written communication skills with a focus on professionalism.
- Proficient in using computer systems and navigating multiple software applications.
- Ability to work independently with minimal supervision.