Job Description
Are you a night owl looking for a rewarding career with flexible hours? Apex Digital Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our growing team in Portland, OR. We pride ourselves on providing top-tier service to our clients, and we need someone reliable to handle inquiries during our peak evening hours.
As a key member of our support team, you will bridge the gap between our clients and our technical solutions. We offer a modern work environment, comprehensive training, and the flexibility you need to maintain a healthy work-life balance. If you are looking for part-time night shift jobs in Portland that offer growth and competitive pay, we want to hear from you.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $20.00 and $28.00 per hour based on experience.
- Remote & On-site Options: Work from the comfort of your home or our office in downtown Portland.
- Professional Development: Clear pathways for career advancement within the tech sector.
Responsibilities
- Resolve Customer Inquiries: Provide exceptional technical and product support to customers via chat, email, and phone during night shifts.
- Troubleshoot Issues: Diagnose and resolve technical problems efficiently to minimize downtime for our clients.
- Documentation: Maintain accurate and detailed records of all customer interactions and resolutions in our CRM system.
- Team Collaboration: Communicate effectively with day-shift team members to ensure seamless service continuity.
- Feedback Analysis: Identify common customer issues and provide feedback to the product development team.
- Adherence to Policy: Follow all company protocols, quality assurance guidelines, and safety regulations.
Qualifications
- High School Diploma: A minimum of a high school diploma or GED is required.
- Night Owl Personality: Ability to work comfortably during late-night hours (typically 5:00 PM - 2:00 AM).
- Technical Aptitude: Basic computer literacy and an eagerness to learn new software and systems.
- Communication Skills: Strong verbal and written communication skills with a focus on customer satisfaction.
- Internet Connection: A stable, high-speed internet connection if working remotely.