Job Description
We are seeking a dedicated and reliable Night Shift Customer Support Specialist to join our growing team in Kansas City, MO. If you thrive in a quiet environment and excel at solving problems for our clients, this is the perfect opportunity for you. We offer a flexible schedule, competitive pay, and a supportive remote work culture.
As a night shift representative, you will be the first line of support for our evening clientele, ensuring their technical issues are resolved efficiently and professionally.
Responsibilities
- Manage Inbound Inquiries: Handle a high volume of incoming calls, emails, and chat requests during evening hours.
- Troubleshooting: Diagnose and resolve technical issues related to our software and hardware products.
- Documentation: Accurately record all customer interactions, issues, and resolutions in our CRM system.
- Problem Solving: Use logic and technical knowledge to guide customers through complex solutions.
- Shift Coordination: Maintain regular attendance and adhere strictly to the 6:00 PM – 2:00 AM schedule.
- Team Communication: Relay overnight findings to the day shift team to ensure seamless service continuity.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: Previous customer service or technical support experience is a plus, but we will train the right candidate.
- Technical Skills: Basic computer literacy and proficiency with Microsoft Office Suite.
- Availability: Must be available to work nights, specifically between 6:00 PM and 2:00 AM.
- Environment: Must have a quiet, dedicated workspace and a reliable high-speed internet connection.