Job Description
Are you a night owl looking for a role that fits your lifestyle? Apex Logistics Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our growing team in Charlotte, NC. We offer a dynamic work environment with flexible scheduling options, including weekend availability.
In this pivotal role, you will be the first point of contact for our valued clients during our after-hours operations. You will utilize your problem-solving skills to resolve inquiries, process orders, and ensure our customers feel supported 24/7. If you thrive in a fast-paced environment and want to make a tangible impact on our team's success, we want to hear from you.
Why Join Us?
- Flexible Scheduling: Primarily evening and weekend shifts to accommodate your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour depending on experience.
- Modern Equipment: Work with the latest CRM and communication tools.
- Growth Opportunities: Clear career progression paths within the logistics sector.
Responsibilities
- Handle inbound and outbound customer calls and emails during evening and weekend shifts.
- Resolve complex customer inquiries regarding orders, shipping status, and account details with high accuracy.
- Enter and update customer information into the CRM database to maintain data integrity.
- Collaborate with the day-shift team to ensure seamless handover of ongoing escalated issues.
- Adhere to all company policies, safety protocols, and service level agreements (SLAs).
- Identify opportunities to upsell services and improve the overall customer experience.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer service or call center operations is a plus.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM) and weekends.
- Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written and verbal communication skills with a professional tone.
- Ability to multitask and prioritize tasks in a fast-paced environment.