Job Description
Are you a night owl looking for a rewarding career? Apex Support Solutions is hiring a Night Shift Customer Support Specialist in Fort Worth, TX.
We are a modern, fast-paced company looking for individuals who thrive in a flexible schedule. If you want to join a team that values your time and offers competitive pay, this is the perfect opportunity for you.
Why Choose Us?
- Flexible Schedule: Enjoy the freedom of night shift hours.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Modern Environment: Work in a supportive, tech-forward atmosphere.
We are looking for a dedicated professional to handle customer inquiries and ensure a seamless experience for our clients during the night shift.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during night hours.
- Resolve technical issues and troubleshoot problems with high efficiency.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to the senior team while keeping clients updated.
- Adhere to company policies and quality assurance standards.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer support or technical help desk is preferred.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong typing skills and proficiency with computer applications.
- Excellent communication and problem-solving abilities.