Job Description
We are seeking a dedicated and empathetic Night Shift Customer Support Specialist to join our dynamic team in Richmond, Virginia. If you are looking for a flexible schedule that fits around your lifestyle and want to make a tangible impact on customer satisfaction during the evening hours, this is the perfect opportunity for you.
Our company prides itself on delivering top-tier service to clients across the nation, and our night shift team is the backbone of our 24/7 support operations. You will work in a supportive environment with competitive pay and opportunities for advancement.
Why Join Us?
- Flexible evening and night shift schedules.
- Competitive hourly pay ($18.00 - $22.00).
- Health benefits for eligible employees.
- Modern, remote-friendly work culture.
Don't miss out on this chance to advance your career in a role that values your time and effort. Apply today to become part of the Global Connect Solutions family!
Responsibilities
- Resolve Customer Inquiries: Professionally handle incoming support tickets, emails, and chat requests from customers regarding products and services.
- Issue Troubleshooting: Diagnose and resolve technical or account-related issues efficiently during the night shift hours.
- Documentation: Maintain accurate and up-to-date records of customer interactions and resolutions in the CRM system.
- Feedback Analysis: Identify common customer pain points and provide feedback to the product and development teams to improve services.
- Adherence to Schedule: Reliably work assigned evening or night shifts while maintaining a high level of punctuality and attendance.
- Team Collaboration: Communicate effectively with day-shift supervisors and peers to ensure seamless service continuity.
Qualifications
- Education: High school diploma or equivalent required; Associate degree or Bachelor’s degree preferred.
- Experience: Previous customer service or technical support experience is a plus, but we are willing to train motivated candidates.
- Availability: Must be available to work evening and night shifts, including weekends and holidays.
- Communication Skills: Excellent verbal and written communication skills with a strong focus on empathy and active listening.
- Technical Proficiency: Comfortable navigating computer systems and using various software applications (CRM, Ticketing tools).
- Problem Solving: Ability to think critically and troubleshoot issues under pressure.