Job Description
Join our dynamic team at Austin Tech Solutions as a Night Shift Customer Support Specialist! We're seeking dedicated evening professionals to deliver exceptional service while our clients sleep. This flexible part-time role offers competitive pay, comprehensive training, and opportunities for career growth in Austin's thriving tech sector. Enjoy a supportive work environment with modern amenities and a focus on work-life balance. If you're a night owl passionate about problem-solving and helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (6 PM - 2 AM)
- Troubleshoot technical issues for software and hardware products
- Maintain detailed customer records in CRM systems
- Collaborate with day-team support for seamless issue resolution
- Identify and escalate complex technical problems to senior specialists
- Contribute to process improvements for nighttime support workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong problem-solving skills and attention to detail
- Proficiency with Microsoft Office and CRM software
- Excellent written and verbal communication skills
- Ability to work independently during overnight shifts
- Basic knowledge of networking and security concepts