Job Description
Join our award-winning team as a Night Shift Customer Service Specialist in sunny Tampa! We're seeking motivated individuals who thrive in flexible schedules and nocturnal environments. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values work-life balance. Perfect for students, parents, or night owls seeking stability without 9-to-5 constraints.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM)
- Resolve billing, technical, and account-related issues with exceptional problem-solving skills
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to compliance protocols and data security standards
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in night shift environments
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with empathetic approach
- Ability to multitask in high-pressure nocturnal settings
- Flexibility to adapt to changing shift schedules
- Valid Florida driver's license (if field visits required)