Job Description
Join our dynamic team as a Night Shift Customer Service Specialist where your energy and dedication make a difference! We're seeking motivated students and professionals to deliver exceptional guest experiences during our peak evening hours. This flexible role offers competitive pay, skill development, and a supportive environment perfect for balancing work with studies. No prior experience required – we provide comprehensive training to set you up for success. Discover why Detroit's most trusted hospitality group is the perfect launchpad for your career!
Responsibilities
- Provide exceptional service to guests via phone, email, and in-person inquiries
- Manage reservations and bookings with accuracy and attention to detail
- Resolve customer concerns promptly and professionally
- Collaborate with night shift team to ensure seamless operations
- Maintain detailed records of interactions and transactions
- Assist with basic administrative tasks during quiet periods
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexible schedule availability including weekends
- Basic computer literacy and comfort with digital tools
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Detroit location