Job Description
Join our dynamic team at Tampa Bay Hospitality Solutions as a Night Shift Customer Service Specialist! We're seeking energetic individuals to provide exceptional guest support during evening hours. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in Tampa's thriving hospitality sector. Perfect for students, night owls, and those seeking supplemental income. No weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours
- Process reservations and bookings with precision and professionalism
- Resolve customer issues promptly while maintaining service excellence
- Collaborate with cross-functional teams to ensure seamless operations
- Document interactions and maintain accurate customer records
- Contribute to continuous improvement of service protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently during night shifts
- Proficient with basic computer systems
- Positive attitude and commitment to guest satisfaction
- Available to work evenings (4 PM - 12 AM) weekdays