Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Omaha, NE! We offer flexible evening schedules and competitive compensation for dedicated professionals. Enjoy a supportive work environment while delivering exceptional service to our clients during peak evening hours.
This role is perfect for students, parents, or anyone seeking a balanced work-life schedule with no weekend requirements. Our modern downtown facility provides a comfortable atmosphere with state-of-the-art technology.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours
- Resolve technical issues and provide product support with patience and professionalism
- Maintain accurate customer records and document interactions in CRM systems
- Collaborate with day shift team members for seamless service continuity
- Identify upsell opportunities and recommend appropriate solutions
- Adhere to company protocols while maintaining high service standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal and written communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Comfortable using CRM software and digital tools
- Reliable transportation to downtown Omaha location