Job Description
Join our prestigious downtown Chicago hotel as a Night Auditor and become the guardian of our overnight operations. This pivotal role combines front desk excellence with financial reconciliation in a dynamic, fast-paced environment. Enjoy competitive pay, free parking, and the opportunity to work independently while maintaining our 5-star guest experience. Perfect for students, career-changers, or those seeking flexible evening schedules.
Responsibilities
- Manage all front desk operations during overnight shifts (11 PM - 7 AM)
- Process guest check-ins/check-outs and handle payment transactions
- Reconcile daily financial reports and manage night audit procedures
- Respond to guest inquiries and resolve service issues promptly
- Monitor security systems and conduct property rounds
- Coordinate with housekeeping and maintenance departments
- Handle emergency situations following established protocols
Qualifications
- Previous hotel or customer service experience preferred
- Strong numerical accuracy and attention to detail
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Basic knowledge of PMS systems (Opera/Micros a plus)
- Flexibility to work weekends and holidays
- High school diploma or equivalent required
- Must pass background check and drug screening