Job Description
Join our award-winning team at Grand Plaza Hotel as a Night Auditor and become the guardian of our guests' overnight experience. This dynamic evening role blends hospitality excellence with operational precision in the heart of San Francisco. You'll manage front desk operations during overnight hours while ensuring seamless service for international travelers and business professionals. Enjoy flexible scheduling, competitive compensation, and a vibrant downtown location just steps from Union Square.
Responsibilities
- Manage front desk operations during overnight shifts (11 PM - 7 AM)
- Process guest check-ins/check-outs and handle payment transactions
- Monitor security systems and respond to emergency protocols
- Balance daily financial reports and reconcile accounts
- Coordinate with housekeeping and maintenance teams
- Assist guests with special requests and local recommendations
- Maintain accurate guest records in hotel management software
Qualifications
- Previous hotel or customer service experience preferred
- Strong attention to detail and numerical accuracy
- Proficient in hotel management systems (Opera/Micros)
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexible availability including weekends and holidays
- Basic knowledge of San Francisco attractions and transportation
- Valid California driver's license (for airport runs)