Job Description
Are you passionate about literature, community service, and modern technology? The Allegheny County Library Association is seeking a dedicated Library Assistant to join our dynamic team in Pittsburgh, PA. This is a remote-friendly position, offering the flexibility to work from home while serving our community's information needs.
We are looking for an organized, detail-oriented individual who can bridge the gap between traditional library services and the digital age. If you have a knack for helping others and want to grow your career in a stable, impactful organization, we want to hear from you.
Responsibilities
- Assist patrons with locating resources, using computers, and navigating the online catalog from a remote setting.
- Process and shelve returned library materials, ensuring accurate organization and classification.
- Manage the circulation desk, including check-in, check-out, renewals, and hold pickups.
- Respond to patron inquiries via email and phone, providing excellent customer service.
- Assist with the digitization of archival materials and maintenance of the library's digital databases.
- Support library programs and events by preparing materials and coordinating logistics.
- Collaborate with the IT department to troubleshoot remote access issues for patrons.
Qualifications
- High school diploma or GED equivalent required.
- Proven experience in customer service or a library environment is preferred.
- Strong computer literacy, including Microsoft Office and Google Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote work environment.
- Familiarity with library automation systems (e.g., Koha, SirsiDynix) is a plus.