Job Description
Are you passionate about connecting people with knowledge? The Memphis Public Library & Archives is seeking a dedicated Library Assistant to join our dynamic team. We are committed to fostering a love of reading and learning in the Mid-South.
Why Join Us?
We provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Additionally, all necessary equipment is provided, so you can focus on what matters most—serving our community.
In this role, you will assist patrons with finding materials, managing the circulation desk, and maintaining the library’s vast collection. If you have a knack for organization and a friendly demeanor, we want to hear from you.
Responsibilities
- Assist patrons in locating books, periodicals, and digital resources using the library catalog and online databases.
- Process new materials, check them in, and shelve returned items in the correct Dewey Decimal or Library of Congress classifications.
- Manage the circulation desk, including checking out and returning items, renewing loans, and collecting fines.
- Provide exceptional customer service by answering inquiries and resolving issues in a professional and timely manner.
- Maintain the cleanliness and organization of the library shelves and public areas to ensure a welcoming environment.
- Assist with technology support, helping patrons troubleshoot basic e-reader and computer issues.
Qualifications
- High School Diploma or GED equivalent required; Associate’s degree in Library Science preferred.
- Previous experience in a library or customer service role is highly desirable.
- Proficiency in Microsoft Office Suite and familiarity with library automation systems (e.g., SirsiDynix, Innovative Interfaces) is a plus.
- Strong attention to detail and the ability to organize large volumes of information efficiently.
- Excellent verbal communication skills and a patient, friendly attitude toward the public.
- Ability to stand for extended periods and lift moderately heavy items (up to 25 lbs) when moving boxes or shelving books.