Job Description
Join New Orleans' premier hospitality team at the iconic French Quarter Hotel! We're seeking dynamic Hospitality & Guest Services Specialists to deliver unforgettable experiences to visitors from around the world. Whether you're looking for flexible part-time hours or a full-time career launch, we offer competitive compensation, comprehensive training, and opportunities for advancement in one of America's most vibrant cities.
As a cornerstone of our guest experience team, you'll be the first point of contact for our discerning clientele. We value local knowledge, cultural awareness, and exceptional service skills. Our team enjoys industry-leading benefits including discounted accommodations, event invitations, and career development programs.
Responsibilities
- Deliver exceptional front desk services including check-in/check-out procedures and guest assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and dining departments to ensure seamless operations
- Resolve guest complaints promptly and professionally with solution-oriented approaches
- Provide detailed local recommendations for dining, entertainment, and cultural attractions
- Maintain accurate guest records and confidentiality standards
- Participate in cross-departmental initiatives during peak seasons
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication skills with multilingual capabilities a plus
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Louisiana driver's license and reliable transportation
- High school diploma or equivalent; hospitality certification preferred
- Knowledge of New Orleans tourism industry and local attractions