Job Description
Are you looking for a stable full-time career with the flexibility of evening shifts in San Antonio? San Antonio Tech Solutions is seeking dedicated professionals to join our innovative team. We offer a competitive salary, comprehensive benefits, and a collaborative work environment that values work-life balance.
Our ideal candidate thrives in a fast-paced setting and is committed to delivering exceptional technical support and service to our diverse clientele.
Responsibilities
- Provide technical troubleshooting and customer support via phone, email, and chat during evening hours.
- Manage a high volume of support tickets in our CRM system with accuracy and efficiency.
- Diagnose complex software and hardware issues and implement effective solutions.
- Collaborate with cross-functional teams to resolve escalated technical issues.
- Maintain accurate records of system status and incident reports.
- Conduct training sessions for new hires regarding standard operating procedures.
- Ensure strict adherence to data security protocols and compliance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Proven experience in customer service or technical support is a strong plus.
- Strong written and verbal communication skills in English.
- Proficiency in Microsoft Office Suite and operating systems.
- Ability to work evening shifts (e.g., 4:00 PM – 12:00 AM) with reliability.
- Problem-solving mindset with a focus on client satisfaction and retention.
- Willingness to work occasional weekends or holidays as needed.