Job Description
Are you searching for Part Time Jobs or Full Time Jobs in Cleveland, OH? We are currently Hiring Now for dynamic individuals who are ready to kickstart their careers.
We are a leading technology and services firm based in the heart of downtown Cleveland. We pride ourselves on a diverse, inclusive workplace where Students Welcome are given the opportunity to learn and grow. Whether you are a recent graduate or an experienced professional looking for a change, we have a role that fits your schedule and ambitions.
Why Join Us?
- Flexible Scheduling: Options for both Full Time and Part Time positions.
- Student Friendly: Accommodates academic calendars and study hours.
- Modern Office: Located in the historic Erieview Tower with a view of Lake Erie.
- Professional Development: Comprehensive training programs for all new hires.
Responsibilities
- Manage and respond to customer inquiries via phone, email, and live chat with a focus on Part Time availability.
- Diagnose and troubleshoot technical issues to ensure high client satisfaction.
- Maintain accurate and up-to-date records of all client interactions in our CRM system.
- Collaborate with cross-functional teams to resolve complex client escalations.
- Conduct market research to identify trends and provide feedback to management.
- Assist in the onboarding process for new team members.
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree preferred for Full Time roles).
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work in a fast-paced environment with multiple priorities.
- Strong problem-solving skills and a customer-centric attitude.
- Reliable internet connection required for remote/hybrid work options.