Job Description
Join our award-winning hospitality team as a Full-Time Evening Receptionist at Premier Hospitality Group. We're seeking a polished professional to deliver exceptional guest experiences during our busiest evening hours. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our expanding luxury resort portfolio. If you thrive in fast-paced environments and take pride in creating memorable guest interactions, we encourage you to apply today.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Provide warm, personalized guest check-in/check-out experiences
- Handle multi-line phone systems and manage reservation inquiries
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Address guest concerns promptly with solution-oriented approaches
- Prepare daily reports and maintain comprehensive guest documentation
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Proficiency with PMS systems (e.g., Opera, StayNTouch)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Tucson attractions and local services
- Valid Arizona driver's license (preferred)