Job Description
Join our prestigious luxury hotel team as a Full-Time Evening Receptionist and become the first point of contact for our discerning international clientele. This role offers a dynamic work environment in Miami's vibrant South Beach district with competitive compensation and growth opportunities. We're seeking a polished professional who embodies exceptional service standards while managing high-volume evening operations. Enjoy a supportive culture that values work-life balance with evenings-only scheduling (3 PM - 11 PM). Apply today to join an award-winning hospitality leader!
Responsibilities
- Provide exceptional front desk services including check-in/out procedures with 100% accuracy
- Manage multi-line telephone system and handle guest inquiries with grace under pressure
- Coordinate with concierge, housekeeping, and security teams for seamless operations
- Process payments and maintain accurate financial transaction records
- Resolve guest complaints promptly and professionally while maintaining brand standards
- Execute checklists for opening/closing procedures including safety protocols
- Utilize PMS software to manage room assignments and availability
Qualifications
- Minimum 2 years luxury hotel or high-end customer service experience
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication skills in English with bilingual Spanish preferred
- Ability to multitask efficiently during peak evening hours
- Professional appearance and polished business demeanor
- Strong problem-solving abilities with conflict resolution experience
- Flexibility to work weekends and holidays as required
- Valid Florida driver's license (for occasional errands)