Job Description
Join the vibrant hospitality scene in Miami as a Full-Time Evening Receptionist at the prestigious Sunset Plaza Hotel. We're seeking a polished professional to deliver exceptional guest experiences during our busiest hours. This role offers competitive compensation, comprehensive benefits, and the opportunity to grow within our luxury brand. If you thrive in dynamic environments and possess outstanding communication skills, apply today to become the first point of contact for our discerning clientele.
Responsibilities
- Manage check-in/check-out procedures for evening guests with precision and efficiency
- Handle guest inquiries, requests, and complaints with exceptional service standards
- Coordinate with housekeeping and security teams to ensure seamless operations
- Process payments, manage reservations, and maintain accurate guest records
- Operate PMS systems and troubleshoot technical issues during evening shifts
- Uphold brand standards through professional appearance and demeanor
- Assist with emergency protocols and incident reporting as needed
Qualifications
- Minimum 2 years of hotel reception or customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask effectively in high-pressure environments
- Valid Florida driver's license with clean driving record (if required for errands)
- Fluency in English; Spanish proficiency highly desirable
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Miami tourism attractions and transportation