Job Description
Join our prestigious hospitality team as a Full-Time Evening Receptionist at the Phoenix Grand Hotel. As the first point of contact for our valued guests, you'll deliver exceptional service during evening hours, ensuring a seamless and memorable experience. This role offers competitive pay, comprehensive benefits, and a vibrant work environment in the heart of downtown Phoenix.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle phone calls and inquiries using professional communication skills
- Process reservations and manage room availability systems
- Assist with guest requests, including concierge services
- Maintain accurate records and billing information
- Collaborate with housekeeping and security teams
- Resolve guest concerns promptly and diplomatically
Qualifications
- Minimum 1 year experience in hospitality or customer service
- Exceptional verbal and written communication skills
- Proficiency with reservation software (e.g., Opera, Fidelio)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- High school diploma or equivalent required