Job Description
Join our vibrant team at Urban Hospitality Group as a Front Desk Associate! We're seeking enthusiastic individuals to provide exceptional guest service during evening shifts at our downtown Philadelphia location. This entry-level role is perfect for students, career changers, or anyone seeking flexible evening hours while gaining valuable hospitality experience. Enjoy a supportive work environment with competitive pay and opportunities for advancement.
Responsibilities
- Check in/out guests efficiently using our property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance teams
- Monitor security systems and building access
- Prepare daily reports and occupancy summaries
- Maintain clean and organized reception area
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy and POS system experience
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Evening and weekend availability required
- Attention to detail and accuracy with transactions
- Prior hospitality experience preferred but not required