Job Description
Join our dynamic team as a Flexible Schedule Customer Specialist at Nexus Solutions Group! We're revolutionizing customer service with hybrid remote work options and adaptable scheduling designed for modern lifestyles. Whether you're a student, parent, or professional seeking work-life balance, this role offers the freedom to excel on your terms.
As a cornerstone of our Denver operations, you'll deliver exceptional experiences while enjoying:
- Hybrid remote work (3 days office/2 days remote)
- Customizable shift selection (morning/afternoon/evening)
- Competitive hourly pay with performance bonuses
- Comprehensive training and career advancement paths
- Health benefits for 30+ hour schedules
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage CRM system documentation and data entry accuracy
- Collaborate with cross-functional teams on product improvements
- Train on new processes and mentor part-time team members
- Analyze customer feedback trends to enhance service quality
- Maintain SLA adherence while adapting to fluctuating workloads
- Participate in bi-weekly team innovation sessions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in fast-paced environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to cover weekend shifts during peak seasons
- Valid US work authorization and reliable transportation