Job Description
Join our dynamic team as a Part-Time Customer Specialist with flexible scheduling options! At Apex Solutions Group, we value work-life balance and offer remote/hybrid opportunities. This role provides 20-28 hours/week with morning/afternoon/evening shift options to fit your lifestyle. Enjoy competitive pay, comprehensive training, and career advancement opportunities in a supportive environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex issues
- Participate in ongoing product knowledge training
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing schedules
- Basic technical troubleshooting abilities