Job Description
Join UrbanHub Solutions as a Flexible Part-Time Customer Specialist and enjoy the perfect work-life balance! We're seeking energetic individuals to deliver exceptional customer experiences while accommodating your schedule needs. This remote-friendly role offers 20-30 hours/week with adaptable shifts, ideal for students, parents, or professionals pursuing other passions. As a key member of our Boston-based team, you'll drive customer satisfaction through personalized support and problem-solving—all while growing your skills in a dynamic tech environment.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders using our CRM system
- Collaborate with cross-functional teams to improve service protocols
- Document interactions and maintain accurate customer records
- Identify upsell opportunities to enhance customer value
- Participate in bi-weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or tech support experience
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Available for evening/weekend shifts (flexible scheduling)
- Basic knowledge of Microsoft Office Suite