Job Description
Join Coastal Connect Solutions as a Part-Time Customer Service Specialist and enjoy the flexibility you need! We're urgently hiring energetic individuals in Virginia Beach to deliver exceptional customer experiences. This role offers adjustable scheduling including evenings and weekends, perfect for students, parents, or professionals seeking work-life balance.
As a key member of our support team, you'll handle inbound inquiries via phone and chat, resolve issues efficiently, and maintain customer satisfaction records. We provide comprehensive training and a collaborative environment where your contributions make a real impact.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve product/service issues with empathy and efficiency
- Update and maintain customer relationship databases
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution
- Document interactions and feedback for continuous improvement
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible hours (evenings/weekends)
- Proficient with CRM software and MS Office Suite
- Positive attitude and adaptability in fast-paced settings