Job Description
Join FlexiCare Solutions as a Flexible Part-Time Customer Service Specialist and enjoy work-life balance without compromising your career growth! We're seeking empathetic professionals to deliver exceptional support while accommodating your schedule. With competitive pay, comprehensive training, and a culture that values flexibility, this is your opportunity to thrive professionally while maintaining personal commitments.
Our Richmond-based team serves diverse clients across healthcare and retail sectors, offering a dynamic environment where your communication skills shine. This role is perfect for students, parents, or anyone seeking a rewarding part-time career with adaptable hours.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, product, and service issues using CRM tools and escalation protocols
- Document interactions accurately in Salesforce with attention to detail
- Collaborate with cross-functional teams to resolve complex customer needs
- Maintain product knowledge through continuous training modules
- Identify upsell opportunities while prioritizing customer trust
- Adhere to HIPAA compliance standards when handling sensitive information
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Proficient in CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends (10-30 hours/week)
- Problem-solving mindset with ability to de-escalate tense situations
- Basic knowledge of healthcare or retail industries a plus