Job Description
Join FlexWork Solutions and transform your career with our industry-leading flexible scheduling options! We're seeking dynamic Customer Service Specialists in Atlanta who value work-life balance while delivering exceptional experiences. Our Atlanta-based team enjoys hybrid work arrangements, competitive benefits, and opportunities for growth. Why work with us? Flexible scheduling (choose your shifts!), paid training, career advancement pathways, and a supportive culture that prioritizes your well-being. What we offer: Health insurance, retirement savings plans, and generous PTO. Ready to thrive on your terms? Apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with team members to resolve complex issues
- Meet performance metrics while maintaining service quality
- Contribute to process improvement initiatives
- Adapt to changing schedules and business needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and MS Office
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Valid work authorization for US employment