Job Description
Join Omaha Connect Solutions and transform your career with flexible scheduling designed for modern lifestyles. We're seeking passionate Customer Experience Specialists to deliver exceptional service while maintaining work-life balance. Enjoy hybrid work options, daytime/evening shifts, and weekend availability to fit your schedule. Our team thrives on innovation, and you'll play a key role in shaping how we connect with our community.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive training and development programs
- Health benefits for part-time employees (20+ hours/week)
- 401(k) with company matching
- Paid time off and flexible scheduling
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities for process improvements
- Uphold company standards for service quality and compliance
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service or related experience
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Proficiency with CRM software and Microsoft Office Suite
- Flexibility to work between 20-30 hours weekly
- High school diploma or equivalent required
- Positive attitude and customer-first mindset