Job Description
Join Albuquerque Tech Solutions as a Remote Support Specialist and enjoy the perfect work-life balance with our flexible evening and weekend schedule! We're seeking tech-savvy individuals to provide exceptional customer support from the comfort of your home. This role is ideal for students, parents, or anyone seeking flexible hours without compromising on professional growth. Enjoy competitive pay, full benefits package, and ongoing training opportunities while serving diverse clients across Albuquerque and beyond. Apply today to transform your schedule into a rewarding career!
Responsibilities
- Provide remote technical support via phone, chat, and email for software and hardware issues
- Document all interactions and resolutions in our CRM system with precision
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct virtual training sessions for clients on new technologies
- Monitor system performance and proactively address potential issues
- Uphold strict data security protocols during all client interactions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year experience in customer service or technical support
- Proficiency with remote desktop tools (e.g., TeamViewer, AnyDesk)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Flexible availability for evenings (5 PM - 11 PM MST) and weekends