Job Description
Join our dynamic team at Horizon Solutions Inc. and transform your evenings into rewarding opportunities! We're seeking motivated individuals for flexible part-time roles in our vibrant Boston headquarters. Enjoy competitive compensation, comprehensive training, and a supportive work environment designed for work-life balance. Perfect for students, parents, or professionals seeking evening flexibility. Apply today and become part of a company that values your unique schedule and skills!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours
- Resolve technical inquiries and troubleshoot product issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Continuously update product knowledge through training resources
- Identify and escalate complex issues to senior specialists
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong problem-solving and communication skills
- Proficiency with CRM software and ticketing systems
- Ability to work independently in a fast-paced environment
- Flexibility to commit to evening shifts (4:00 PM - 10:00 PM)
- Excellent time management and organizational abilities
- Basic technical troubleshooting knowledge