Job Description
Join our dynamic team as a Flexible Evening Part-Time Customer Service Representative! We're urgently hiring motivated individuals in Nashville to deliver exceptional support during evening hours. Enjoy a schedule tailored around your life while making a real impact. This role offers competitive pay, comprehensive training, and a supportive environment perfect for students, parents, or anyone seeking work-life balance.
Our ideal candidate thrives in fast-paced settings and values customer satisfaction above all. If you're ready to grow your career with a company that invests in its people, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response times and resolution
- Maintain product knowledge through ongoing training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in evening shifts (5 PM - 10 PM)
- Basic computer proficiency and typing skills (40+ WPM)
- Flexibility to adapt to changing priorities
- Positive attitude and commitment to teamwork